Segla International

Segla – Business Training, Consulting and Lean Six Sigma

Business Efficiency Solutions

Photo: Teamwork and communication

Glossary

Customer

Groups or individuals who have a business relationship with the organisation and who receive and use or are directly affected by the products and services of the organisation. Customers include direct recipients of products and services, internal customers who produce services and products for final recipients and other organisations that interact with an organisation to produce products and services.

Resources


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