Whether you’re new to the quality and continuous improvement arena or a seasoned expert seeking detailed information on a specific quality topic, you should find what you need in our Glossary of Terms.

Explore the concepts, tools, applications and technical terms that make up the world of continuous improvement.

Quality Function Deployment (QFD)

Quality Function Deployment (QFD) is a systematic process used to translate and integrate the Voice of the Customer (VOC) into the development of products or services that will meet the customer requirements and expectations.

For more information about Quality Function Deployment (QFD), click here.