Whether you’re new to the quality and continuous improvement arena or a seasoned expert seeking detailed information on a specific quality topic, you should find what you need in our Glossary of Terms.

Explore the concepts, tools, applications and technical terms that make up the world of continuous improvement.

Value Added

Value Added is to describe something that changes the product or service from raw material, and is completed right first time. It is something the customer would be willing to pay for.

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Variance

Variance describes the variance of a random variable is a measure of its statistical dispersion, indicating how its values are spread around the expected value.

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